Frequently Asked Questions

Call 470-475-6651. You can also email kln2026@gmail.com or send a request through the contact form on this website. Calling is the fastest way to reach us if your vehicle is disabled right now.

For moving a vehicle: emergency towing, flatbed towing, winch-out recovery, accident recovery, motorcycle towing. For help where your vehicle sits: roadside assistance, jumpstart service, tire change, fuel delivery, lockout service.

KLN Towing Service is based in Lawrenceville, GA and serves Lawrenceville, Duluth, Suwanee, Snellville, Grayson, Dacula and Lilburn — 7 cities across Gwinnett County. Coverage for a specific location still depends on where you are and the circumstances, so call 470-475-6651 and we will let you know whether we can reach you.

Yes. KLN Towing Service answers and dispatches 24 hours a day, 7 days a week, including nights, weekends and holidays. Call 470-475-6651 at any hour. Availability is not the same as a guaranteed arrival time — how quickly we reach you depends on your location, traffic and current demand.

Call 470-475-6651 and tell us where you are, what kind of vehicle you have, and what happened. If your situation is not urgent, you can also use the contact form on this website or email kln2026@gmail.com.

Your location (a street address, cross street, highway exit or nearby landmark), the year, make, model and color of your vehicle, a description of what happened, whether the vehicle rolls and steers, where you would like it taken, and a phone number where we can reach you.

Pricing depends on the type of service, the vehicle, the location and the circumstances of the job, so we quote per job rather than publishing a price list. Call 470-475-6651 and describe your situation for current pricing information.

KLN Towing Service accepts cash, credit and debit cards, mobile payment. Confirm payment on the call so there are no surprises when the truck arrives.

Yes. KLN Towing Service carries commercial insurance. If you need details for your own records or for your insurer, ask when you call and we will provide them.

Yes. Motorcycles are loaded onto a deck and secured with equipment intended for two wheels — a front wheel chock and soft straps to solid points — rather than the methods used on cars. Describe your bike when you call so we arrive with what the job needs.

Yes, that is a winch-out recovery. Tell us how far off the road the vehicle is, what it is stuck in, and whether it is upright and on its wheels, so we know what the job needs before we set off.

Turn on your hazard lights. If it is safe and traffic allows, move the vehicle onto the shoulder or off the roadway. If you cannot move it, staying buckled inside the vehicle is generally safer than standing beside it in traffic. If anyone is injured or the vehicle poses an immediate danger, call 911 first, then call us.

Yes. Emergency towing is one of the services KLN Towing Service provides for drivers in Lawrenceville, GA and surrounding areas. Call 470-475-6651.

KLN Towing Service is available 24 hours a day, 7 days a week, including nights, weekends and holidays. Call 470-475-6651.

You choose the destination — a repair shop, your home, or another address. Have that destination ready when you call, since it affects how the job is handled.

Yes. Take anything you need with you before the vehicle is towed, including items in the trunk, along with your registration and insurance information.

Pricing depends on the type of service, the vehicle, the location and the circumstances. Call 470-475-6651 for current pricing information for your situation.

Yes. Jumpstart service is one of the services KLN Towing Service provides in Lawrenceville, GA and surrounding areas. Call 470-475-6651.

No. A jumpstart gets the engine running, but it does not repair a battery that no longer holds a charge or a charging system that is not working. If the underlying problem is either of those, the vehicle may not restart after you shut it off, so have the battery and charging system checked.

If the vehicle does not start, the cause is likely something other than a discharged battery, and a tow to a repair shop is usually the next step. KLN Towing Service also provides emergency towing and flatbed towing.

KLN Towing Service is available 24 hours a day, 7 days a week. Call 470-475-6651.

Yes. KLN Towing Service provides fuel delivery for drivers in Lawrenceville, GA and surrounding areas. Call 470-475-6651 and tell us your location and whether your vehicle takes gasoline or diesel.

Enough to get you to a station so you can fill up properly. The exact amount and the cost are discussed with you on the call before anyone is dispatched — call 470-475-6651.

Tell us which fuel your vehicle takes when you call and we will confirm what we can bring. Getting this right matters: the wrong fuel in a tank can cause serious engine damage.

Fuel delivery does not apply to electric vehicles. An EV that has run out of charge needs transporting to a charging point, and flatbed transport is generally the correct method. Tell us the make and model when you call.

Yes. KLN Towing Service provides winch-out recovery in Lawrenceville, GA and surrounding areas for vehicles stuck in ditches, mud, snow or soft ground. Call 470-475-6651.

Recovery is done using proper attachment points and appropriate equipment to avoid damage. That said, a vehicle that left the road may already have damage from doing so, which is separate from the recovery itself.

It depends on the distance, the terrain and whether a truck can get close enough to work. Describe the situation when you call and we will tell you honestly whether we can reach it.

Often yes, if the vehicle is undamaged. If anything looks wrong afterwards — a wheel out of alignment, something dragging, a fluid leak, odd steering — it should be towed rather than driven.

Usually not. Spinning the wheels tends to dig the vehicle in further and can damage the transmission, which turns a straightforward recovery into a more expensive job.

Yes. KLN Towing Service provides motorcycle towing in Lawrenceville, GA and surrounding areas. Call 470-475-6651 and describe your bike so we arrive with what the job needs.

The bike is loaded onto a deck, the front wheel held in a chock so it cannot turn or drop, and soft straps run to solid points on the frame or triple clamps — never through wheels, brake lines, controls or bodywork.

Tell us what is damaged and whether the wheels turn when you call. Damage and whether the bike rolls both change how it has to be loaded, so we would rather know before setting off.

Describe it when you call. Trikes and sidecar rigs are wider and heavier than a solo machine and need particular handling, so we will confirm on the phone whether we can take yours.

Only if you can do it without hurting yourself. Motorcycles are heavy and awkward, and we would far rather load one from the ground than have you injured trying to lift it.